Terms & Conditions

By booking a (fantastic) Immersion / Retreat with Deep Rest, you are confirming that you have read and agree to the following terms and conditions. If you have any questions on the policies please don't hesitate to contact us.

Booking Confirmation

Your booking is confirmed once you have received your confirmation email and your payment has been successfully processed in full. Please check your confirmation carefully and let us know of any errors immediately. You must be 18 years or older on the first day of the retreat in order to book. 

Inclusions

Deep Rest Immersion packages include your accommodation, food and workshops as listed on the website listing page. We provide non-alcoholic beverages throughout every retreat. We do not cover travel expenses or provide holiday visas. Gratuity is at your own discretion, our retreat leaders are compensated fairly and are not expecting gratuity. 

Health & Safety

Deep Rest and its third-party partners follows the latest COVID-19 requirements. Travel and health insurance is the responsibility of each guest to acquire and maintain. It is your responsibility to ensure that you have sufficient coverage and comply with the terms of your insurance plans. You are responsible for advising your insurer of the type of travel, destination(s) and activities included in your booking so that the insurer may provide appropriate coverage. Deep Rest does not take responsibility for lost, damaged or stolen property. 

Payments

Your retreat payment is due in full at the time of booking, this secures your place.

Refund Policy

All bookings are fully non-refundable.

Cancellation by Deep Rest

Deep Rest may cancel or postpone a retreat for any reason. If a retreat is cancelled, Deep Rest will refund the retreat package price paid and waive any processing fees. In case of any cancellation for any reason, we are not responsible for any incidental expenses that you may incur as a result of your booking, including but not limited to, visas, vaccinations, unfavorable exchange rate fluctuations, travel insurance excess or non-refundable flights. 

Deep Rest is not be liable or responsible to you for any failure or delay in fulfilling its services, when and to the extent such failure or delay is caused by or results from acts beyond Deep Rest’s reasonable control, including, without limitation, the following force majeure events (“Force Majeure Event(s)”): (a) acts of God; (b) flood, fire, earthquake, pandemics, epidemics, drought, bushfire, storm or other natural disaster, explosion, or public health and safety emergency characterized by an applicable government authority; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law, or actions; (e) embargoes or blockades in effect on or after the date of this Agreement; (f) national or regional emergency; (g) strikes, labor stoppages or slowdowns, or other industrial disturbances; (h) shortage of adequate power or transportation facilities; (i) other events beyond the reasonable control of the Company.  

In circumstances where the cancellation is due to external events, Deep Rest will reschedule the Retreat to a future date and provide you written notice of the same. If the retreat is postponed, any payments will be transferred to the new dates. If you cannot attend the new dates, you can transfer your stay to another person without processing fees. 

Changes or Unused Services

As a guest of Deep Rest you acknowledge that the nature of the Retreats requires flexibility and acknowledge that you will permit reasonable changes to products, services or itineraries by Deep Rest. The location, schedules, accommodations, activities, and amenities are subject to change without notice due to unforeseeable circumstances or events outside the control of Deep Rest (including but not limited to Force Majeure, illness, mechanical breakdown, flight cancellations, strikes, political events and entry or border difficulties). No reimbursements, discounts or refunds will be issued for services that are missed or unused after the Retreat start date due to no fault of Deep Rest, including your removal from a Retreat because of your negligence or breach of these Terms. This includes meals, accommodations, yoga classes and workshops, excursions, and any other package inclusions as listed on the retreat web page.

Acceptance of Risk

You acknowledge that the activities and inclusions offered on the retreat may involve a degree of risk to your health and safety. By booking with Deep Rest you acknowledge that you have considered any potential risks to your health and safety. You hereby assume responsibility for all such risks and release Deep Rest from all claims and causes of action arising from any losses, damages or injuries or death resulting from risks inherent in travel, including visiting foreign destinations, and participating in activities such as those included in the retreat itineraries or otherwise offered by Deep Rest. To participate in a retreat, Deep Rest requires that you confirm your assumption of this responsibility by completing the our waiver (the “Waiver”).

Third Party Suppliers

Deep Rest makes arrangements with accommodation providers, wellness providers, activity providers, coach companies, local guides, and other independent parties (“Third Party Suppliers”) to provide you with some or all of the components of your retreat. Deep Rest is not responsible for their acts or omissions.

Liability

You acknowledge and agree that Deep Rest and their respective coaches, affiliates, partners, and representatives (collectively, “Deep Rest Parties”) shall not be held liable for any direct, indirect, consequential or incidental damage, liability, injury, loss, cost or expense you may incur (including any claim relating to personal injury, illness, death, property damage or loss, delay or other inconvenience) arising out of or by reason of (i) the acts or omissions of any Third Party Operator or (ii) the negligence of any of the Deep Rest Parties or (iii) any acts or omissions of any other parties or (iv) Force Majeure events.

Photography & Marketing

You agree that, while participating in any Deep Rest Immersion / Retreat, images, photos or videos may be taken by other participants, Deep Rest or its representatives that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to Deep Rest, its contractors, and sub-contractors, to reproduce for any purpose (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.

Privacy Policy

Any personal information that is collected by Deep Rest about you may be used for any purpose associated with the operation of a retreat or to send you marketing material in relation to our retreats and special offers. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Retreat. To opt out of marketing materials you can unsubscribe from the bottom of all communications.

Behaviour

Deep Rest reserves the right to ask any guest to leave the retreat, without refund, if they are behaving in a way deemed inappropriate or to be putting other guests in harms way either mentally or physically.